Although some assistance can be found on our forums, Othernet provides no direct support for this product. If you are not a tinkerer, hobbyist, or hardware hacker, you may be disappointed with your purchase.
We offer no guarantee for the Othernet broadcast service, which is currently limited to the continental United States and is in beta. Our current contracts extend through 2018 and we have every intention of maintaining the service but we cannot offer guarantees regarding service availability. No documentation is included with Dreamcatcher. All relevant links to documentation and technical support are found on this page.
Although we do replace or repair defective units, we are unable to provide refunds for any reason.
Customs and Duties with International Shipping: We sometimes useFedEx for international shipments. Any duties and taxes for international shipments are the responsibility of the customer. Please contact your local customs authorities about import duties and taxes before ordering. In instances where international post is used, shipping may take up to two weeks.
Please allow two business days to receive the email containing your order's tracking information.